About us
Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.
What we offer
- Competitive salary package: Stay motivated with a salary that matches your skills and dedication
- Work-life-balance: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance
- Career progression: Learning and development budgets and programs that allow you to advance your skills, grow and pursue your dream career
- Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together
What we expect from you
- Embrace, and contribute to our company culture and become a core part of our team
- Bring fresh perspectives and ideas to our projects and processes
- Approach challenges head-on and solve problems before they arise
- Communicate openly and transparently
- Grow with us and help us drive innovation
Job requirements
- 2+ years of technical support experience
- Certifications like CCNA or CompTIA Network+, and experience with advanced network troubleshooting and tools like SolarWinds and PRTG are preferred
- Strong understanding of networking, VPN technologies, and operating systems
- Familiarity with CRM tools and network monitoring tools
- Excellent communication and problem-solving skills
- Strong verbal and written English language skills
Responsibilities for this role include (but aren’t limited to)
- Respond promptly to customer inquiries via phone, email, chat, or ticketing systems
- Diagnose and resolve network-related issues (e.g., connectivity, security, VPN, DNS)
- Use tools like Zendesk, ServiceNow, and Wireshark for managing and troubleshooting
- Document technical interactions
- Closely collaborate with other team members and stakeholders
- Communicate technical issues clearly to both technical and non-technical users
- Identify and help implement improvements to reduce recurring issues and enhance customer experience
Our recruitment process
Please note our recruitment process may vary depending on the role you’re applying for. While the below are our general steps, some positions may involve modified or additional stages.
Send us your application via LinkedIn or to hr@qoolize.com
Get to know our People and Culture team, discuss shared goals, learn more about our culture and vision, and find out if we’re a match
Demonstrate your skills with a practical task. This is your opportunity to showcase your expertise!
A final review with the hiring manager to ensure our expectations are aligned
We extend an offer to you and look forward to welcoming you on-board!
Want to read up on our culture, mission and working hours before applying? Find more information about our recruitment process and employment with us in our recruitment guide: